Privacy policy

Welcome to UBHOME!

This Privacy Policy describes how UBHOME collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from us.ubhome.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). It also describes your rights and available choices regarding your personal information.

Data Controller: UBHOME TECHNOLOGY COMPANY LIMITED ("we", “us”, or “our”) is the controller (or similar term under applicable laws) of any information processed in connection with this Privacy Policy.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By using our Services and providing us with information, you consent to the storing, transferring and processing of your information in the manner described in this Privacy Policy. If you are under 16 or otherwise regarded as a child in your jurisdiction, do not provide any personal information to us without consent given or authorized by the holder of parental responsibility.

 

I. What personal information we collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

Information We Collect Directly from You

We will collect the personal information you provide when you interact with us, such as when you create an account, contact us, submit an online form, use our online support. If you place an order, we collect personal information in connection with the order.

This categories of data you may provide includes,

 

A. Registration Information

When you register an account with UBHOME, we need to collect your IP address and email address to complete the account registration.

 

B. Profile Information

In order to provide you with better customer service, you can edit your profile and choose to provide us your name and addresses.

 

C. Subscription Information

We collect your email address in order to push you news information, logistics information, discount offers, and marketing information about products and services, transaction information, policy terms. We will ask if you would like to receive marketing communications, and you can change your marketing choices at anytime online, by clicking the unsubscribe link in the footer of any marketing email, over the phone or in writing.

 

D. Purchase Information

We need to collect your name, mobile phone number, contact information, postal code, delivery address and bill address, to ensure correct delivery of goods.

 

E. After-Sales Information

You can contact us and give feedback by email, phone, and our social media (like our facebook,  instagram, youtube) . And when you are contacting us, you may provide your name, email address, subject and your request detail so that we can give you a reply quickly and accurately.

 

F. Competitions, Surveys and Event Information

When you take part in any of our competitions, surveys or questionnaires about UBHOME's services, or you engage with us through social media, you may provide information to us, or we may receive information about you, such as name, contact details (including address, phone or email), details of the emails and other digital communications (including any links in them that you access and whether you have opened the communications), your feedback and contributions to customer surveys and questionnaires, and any information specific to the event.

 

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

· Companies who support our Site and Services, such as Shopify.

· Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

· When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Tracking and Online Advertising.

 

II. Cookies and other similar technologies

Cookies are small text files that are stored on your device (computer, tablet, phone, or similar device) by us to ensure that the Service's normal operation and your convenient access to it. Cookies usually contain identifiers, site names, and some numbers and characters. Our websites, online services, interactive applications, email and other services may use Cookies and other similar technologies.

 

We send you Cookies in order to determine your identity and login status and to simplify repeat logins; we also save your preferences and personal settings, such as language, font size, shopping cart and other browsing preferences on your device.

 

We also use web beacons in the emails we send on your behalf. These web beacons track certain behavior such as whether the email sent through the Services was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as the recipient's IP address, browser, email client type and other similar details. We use this information to measure the performance of your email campaigns, and to provide analytical information and enhance the effectiveness of our Services.

 

In addition, we and our partners use cookies or similar tracking technologies to better understand how and how often you use the Services, to improve the quality of the Services and optimise the user experience, and to deliver more relevant advertisements to you.

 

We will not use cookies for any purpose other than those stated in this Privacy Policy.  For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit our Cookie Notice.

 

III. Legal Basis And How We Use Your Personal Information

We may only use your information when we have justifications (each called a "legal basis") under data protection law. To process your information as described in this Privacy Policy, we rely on the following legal basis which involve contractual necessity, legitimate interests, consent, compliance with applicable laws and regulations.

 

1. Contractual necessity

(1) To administer your account and provide our services to you;

(2) To process your orders and deliver the products and services that you have ordered;

(3) To understand, diagnose, troubleshoot, and fix issues with the Services;

(4) To communicate with you in relation to UBHOME Services and fulfill your requests via different channels(e.g., by phone, email, chat);

(5) To detect and prevent fraud, including fraudulent payments and fraudulent use of the Services;

 

2. Legitimate interests

(1) To improve the Services and develop new features;

(2) To conduct research, analysis and development activities;

(3) To conduct customer surveys;

(4) To send you advertisements about products, services, offers, promotions, and events we believe may be of interest to you;

(5) To comply with a legal obligation to which we might be subject to, for example, we will process your device and usage information to comply with the legal obligation of ensuring the appropriate security.

 

3. Consent

If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, you’re consenting to our processing of that information in accordance with this Privacy Policy.

 

4. Compliance with applicable laws and regulations

(1) To comply with legal requirements;

(2) To assist law enforcement.

 

 

IV. How We Share Your Personal Information

In order to provide you with timely service, your personal information may be shared with our affiliated companies. For example, UBHOME and UBHOME are affiliated companies. If you purchase an UBHOME lawn mower, the control App for the mower will be provided by UBHOME., who may contact you to inquire about your orders. We will only share your information within our affiliated companies for legitimate and explicit purposes, and only share the information necessary to provide the Services, and are bound by the purposes stated in this Privacy Policy. If a purpose concerned is not included in this Privacy Policy, we will state it in the corresponding notice of the specific services.

 

We may disclose personal information to our service providers for the performance of certain features or to provide you with better service and a better user experience. The categories of service providers to whom we entrust personal information include service providers for:

a.Hosting and storage（Shopify）;

b.Data analysis (Google Analytics);

c.Advertising(Google Ads);

d. Payment processors(Visa, Mastercard, Maestro, American Express, Apple Pay, Discover, PayPal, Google Pay, Klarna);

e. Delivery processors (Fedex, UPS).

In the event of a merger, acquisition or bankruptcy liquidation, asset transfer and other related transaction, if a personal information transfer is involved, we will require the new entity or organization holding your personal information to continue to be bound by this Privacy Policy through an agreement or other appropriate measures, and we will require such subject to take confidentiality and security measures of a degree no less than the requirements of this Privacy Policy to process personal information.

 

We may disclose personal information to third parties, such as legal advisors and law enforcement agencies, regulators, other authorities and other third parties for legal reasons if we reasonably believe in good faith that such action is necessary:

l in connection with the establishment, exercise, or defense of legal claims;

l to comply with laws or to respond to lawful requests and legal process;

l to protect our rights and property and the rights, personal safety and property of others, including to enforce our agreements and policies;

l to detect, suppress, or prevent fraud or other criminal activity; or

l as otherwise required by applicable law.

 

 

V. Cross-Border Data Transfers

We store your personal information in the region where it was collected: information from our EU store (eu.ubhome.com/) is stored in the European Union, while data from our US store (us.ubhome.com/)  in the United States. 

 

In order to provide technical support and server maintenance, our engineering, technical, and other support teams located in mainland China may occasionally remotely access servers. This remote access generally only involves information related to the operation of devices and application software, and it generally does not include the identification information that you provide when you register as a user, unless there are exceptional circumstances. This remote access is a necessary guarantee for providing you with comprehensive after-sales service.

 

We will take necessary organizational and technical measures to protect your personal information. If we need to transfer personal information outside of the jurisdiction you belong to, whether to our affiliated companies or service providers, we will follow relevant applicable laws. We ensure that all such transfers meet the requirements of local applicable data protection laws through comprehensive security measures.us.

 

VI. Your Rights

Privacy laws applicable in your country may give you the following rights:

1) Right to be informed: what personal information an organization is processing and why (we provide this information to you in this Privacy Policy).

2) Right of access: you can request a copy of your data.

3) Right of rectification: if the data held is inaccurate, you have the right to have it corrected.

4) Right to erasure: you have the right to have your data deleted in certain circumstances.

 

The particular rights which are applicable to you (which might include other rights not listed above) may vary depending on your country. You can make yourself aware of the particular rights under applicable privacy laws in your country through the appendix at the end of this Privacy Policy.

 

You have the right to access, correct and delete your data, or withdraw your consent at any time without affecting the lawfulness of processing that was already performed on the basis of consent prior to its withdrawal (if the processing is consent-based). You can access and edit most of your profile information by signing into UBHOME, and if you want to exercise any of your rights listed above, you can also contact us according to Chapter 11 "Contact Us". For your protection and the protection of all of our users, we may need to request specific information from you to help us confirm your identity before we can answer the above requests.

 

If you feel we have not resolved your concern, you have the right to lodge a complaint with your local privacy or data protection regulator.

 

VII. Protection of Personal Information

We use appropriate technical means and organizational measures to safeguard the personal information We collect about you. The measures We take provide you with the security that matches the risk of processing your personal information. The specific measures We take include Secure Sockets Layer (SSL) encryption to ensure that your data is securely transferred from your browser to our network system.

 

Your personal information will be stored on a secure server and protected in a controlled facility. We classify your data by importance and sensitivity and ensure the highest level of security for your personal information. We guarantee that employees and third-party service providers who provide products and services to you by accessing the information have strict contractual confidentiality obligations, and if they fail to fulfill these obligations, they will be subject to disciplinary actions or termination of cooperation. Similarly, We have dedicated access control measures for cloud-based data storage. In summary, We regularly review our information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access or use of your personal information.

 

We will take all practicable measures to protect your personal information. However, you should be aware that the use of the Internet is not always secure, therefore We cannot guarantee the security or integrity of any personal information when transmitted in both directions over the Internet.

 

We will promptly notify the relevant regulatory authorities about the disclosure of personal information, and in some special circumstances, notify the data owner of relevant data breach events to meet relevant applicable laws, including data protection regulations in your location. 

 

At the same time, your assistance will help us protect the privacy of your personal information.

a.You can protect your personal information by not disclosing your login password or account information to anyone (unless duly authorized by you). Whenever you log in to the UBHOME websites or other online holdings, especially when logging in on someone else's device or public Internet terminal, you should always log out after the session is finished.

b.UBHOME is not liable for any security loophole in the event of any third party's access to your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the foregoing, you must notify us immediately in the event of unauthorized use of your account by any other user on the Internet or any other security loophole.

 

 

 

VIII. Third Party Tracking and Online Advertising

We use Google Analytics to recognize you and link the devices you use when you visit UBHOME.com, log in to your account on our service, or otherwise engage with us. Google Analytics allows us to better understand how our users interact with our services and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Add-On here https://tools.google.com/dlpage/gaoptout/.

 

We may also utilize certain forms of display advertising and other advanced features, such as  Google Ads and Facebook. These features enable us to use first-party cookies and third-party cookies(such as the Google Ads advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our services. You may control your advertising preferences or opt-out of certain advertising products by visiting the ads preferences manager, such as https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.

 

 

IX. Children's Privacy

Our products, websites and services are primarily aimed at adults.You may only use the Services if you are old enough to consent (by yourself and not by a parent or guardian) to share your data under applicable law. For example, you must be 13 years or older under United States law, or 16 years or older under European Union law. Otherwise, you must get permission from a parent or legal guardian to create an account on UBHOME and use the Services, and that parent or legal guardian must agree to the terms of this Agreement. If you do not know whether you are eligible, or do not understand this section, please do not create an account until you have asked your parent or legal guardian for help.

 

If you are under 16 or otherwise regarded as a child in your jurisdiction, do not provide any personal information without your parent’s or guardian’s permission.

 

If the guardian needs to access or delete the personal information of the child at any time, please contact us according to Chapter 11 "Contact Us".

 

 

X. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this Policy, we will revise the “Last Updated” date at the top of this Policy. We recommend that you check this page from time to time to inform yourself of any changes.

We update this Privacy Policy in our discretion at any time by posting the amended version here or by providing such notice about or obtaining consent to changes as may be required by applicable law. When we do, we will revise the “Last Updated” date at the top of this Privacy Policy. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

 

XI. Contact Us

If you have questions or concerns about this Privacy Policy or practices of personal information protection, please contact us via:

Our Data Protection Officer Email: support@ubhome.com

Mailing address : 22nd Floor, Building C1, Nanshan Zhiyuan, No. 1001 Xueyuan Avenue, Nanshan District, Shenzhen, China.

We will reply to you within the time limit stipulated by law. If you are not satisfied with our response, especially if our personal data processing has damaged your legal rights, you can also file a complaint or report to the data protection supervisory authority .

 

 

 

Jurisdiction-Specific Addendum

1. For Users in Europe

This section of the policy applies to UBHOME users that are located in the European Economic Area (EEA), Switzerland or United Kingdom (UK). UBHOME processes your personal data in accordance with European laws and regulations, such as the General Data Protection Regulation (GDPR) and UK General Data Protection Regulation (UK GDPR).

(1)Data subject rights

If you are an UBHOME user in Europe, in addition to the informed, access, modify, move and delete rights mentioned in Section 7, you also have the right below:

a. Right to restrict processing: If you need to restrict the collection, use, disclosure or processing of your personal data and control your privacy settings, you can:

-Log in or log out of your account;

-Delete any information stored in your account;

-Cancel your account and be aware of all your personal data;

-Enable or disable other services and features that involve your sensitive or personal data, such as geographic location information.

b. Right to data portability: you can request a copy of certain data in a machine-readable form that can be transferred to another provider.

c. Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.

d. Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

e. Right to lodge a Complaint. You have the right to lodge a complaint with a supervisory authority. You may view a list of supervisory authorities in the EEA, UK and Switzerland and their respective contact information here:

- EEA: https://edpb.europa.eu/about-edpb/about-edpb/members_en

- United Kingdom: https://ico.org.uk/global/contact-us/

- Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/

 

(2)Cross-border Transfer

We may transfer your personal data to other countries where our affiliates and service providers are located. Please note that some of these countries may have data protection laws that are different from your country (and, in some cases, may not be as protective).

For UBHOME users in the EEA, Switzerland or UK, where we transfer your information to a third-party service provider that is not located in Europe, and is not in a country that benefits from an adequacy decision by the European Commission, UK or Swiss authorities, we will implement appropriate measures to ensure that your personal data remains fully protected when it is transferred to a jurisdiction outside of Europe.  

For more information about the cross-border transfer of your personal data, please contact us by means specified in this Europe Region Policy.

 

2. For Users in USA

(1)Californian privacy rights: Right to access information and erasure.

After verifying your identity, Californian consumers have the right to request enterprises to disclose the following personal data they have collected during the past 12 months up to two times during a 12-month period. To make such a request, please contact us.

a. the categories of personal data collected;

b.the categories of sources from which personal data is collected.

c. the purposes for which the business uses the personal data;

d. The categories of third parties that share the personal data;

e. the categories of consumer personal data sold or disclosed to third parties;

f. the categories of consumer personal data disclosed for commercial purposes;

g. specific consumer personal data collected;

 

(2)Refusing to have personal data sold. 

If you are a Californian consumer, you have the right to refuse us to sell your personal data. It is important to note that under the CCPA, some of the personal data shared to provide you with personalized advertisements may be deemed to have been "sold", even though no money is exchanged.

 

(3)Third-party marketing.

Pursuant to Section 1798.83 of the California Civil Code, you have the right to request from us third parties to whom we disclose your personal data for direct marketing purposes. Please contact us if you would like to make such a request.

 

(4)Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You may not be discriminated against because you exercise any of your rights under the CCPA.